PRIOR TO DELIVERY

There are no returns, refunds or cancellations allowed on any orders that have shipped.

ISSUES AFTER DELIVERY

If product arrives damaged

While Charlie’s Table takes all reasonable precautions to ensure our food arrives undamaged, stuff happens. If it does, we work to resolve the situation quickly

If you receive product that is damaged, within fourteen (14) days of receipt, please email support@chartliestable.com: 

• Your order number
• Photos of the damage or defect which include the following:
• A photo of the area of concern
• A photo of the product from the side
• A photo of the product from overhead
• A shot of the packing box or boxes.

IF YOUR ORDER IS MISSING SOMETHING OR CONTAINS THE WRONG ORDER

Please email support@charliestable.com within fourteen (14) days of delivery. Please:

• Include the order number
• Tell us about the damage or defect

We will work to resolve the issue as quickly as possible.

IF YOUR ORDER ARRIVED THAWED (OR WARMER THAN EXPECTED)

While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.

In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. If you do not plan on serving any of the products within 7 days of receipt, we recommend storing them in the freezer.

Charlie’s Table is not responsible for orders that are damaged due to extreme seasonal temperatures. However, we handle each inquiry on a case-by-case basis and are happy to assist you.

If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at support@charliestable.com within fourteen (14) days of delivery.

IF YOUR ORDER WAS SENT OR RECEIVED AS A GIFT

If you send an item as a gift, it is your responsibility to let the recipient know that a perishable item is on the way and to be available to receive it. Charlie’s Table is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at support@charliestable.com and we will offer a resolution on a case-by-case basis.

If you receive an item as a gift, and the product was damaged, within fourteen (14) days of receipt, please email support@charliestable.com:

• The order number (on the packing slip)
• Photos of the damage or defect which include the following:
• A photo of the area of concern
• A photo of the product from the side
• A photo of the product from overhead
• A shot of the packing box or boxes.

RETURN POLICY

Since all our items are foods, all sales are final. We do not accept returns of products purchased on our website.

EFFECTIVE DATE

This policy is effective January 9, 2024.